Privacy Policy

1. Introduction

Guppy Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our games, websites, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using our Services, including:

• Account Information: Username, email address, and password when you create an account
• Profile Information: Display name, avatar, and other customization choices
• Payment Information: Billing address and payment details (processed securely by third-party payment processors)
• Communications: Messages, feedback, and support requests you send to us
• User Content: Any content you create or share within our games

2.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and browser type
• Usage Data: Gameplay statistics, features used, time spent in-game, and interaction patterns
• Log Data: IP address, access times, pages viewed, and referring URLs
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms if you link your account or log in through them
• Payment processors regarding transaction status
• Analytics providers and advertising partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To operate, maintain, and improve our games and services
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send service-related notices, updates, security alerts, and promotional messages (with your consent)
• Personalization: To customize your experience and provide relevant content
• Analytics: To understand how users interact with our Services and improve them
• Safety & Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who perform services on our behalf (hosting, analytics, payment processing, customer support)
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@guppylabs.com.

8. Children's Privacy

Our Services are not directed to children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Services.

Types of Cookies We Use:

• Essential Cookies: Required for the operation of our Services
• Analytics Cookies: Help us understand how visitors interact with our Services
• Preference Cookies: Remember your settings and preferences

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@guppylabs.com
• General Inquiries: hello@guppylabs.com

14. Additional Disclosures

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

For European Economic Area Residents (GDPR)

If you are in the EEA, our legal bases for processing your personal information include: performance of a contract, legitimate interests, compliance with legal obligations, and consent. You have the right to lodge a complaint with your local data protection authority.